Returns & Cancellations

How do I return an item purchased on SalaamUAE?

Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. You may also conveniently do this by Log In your account.

TIP:
For additional instructions check your email/SMS. We send you important updates from time-to-time.

Login to SalaamUAE, place a return request:

1. Create a Return Request

2. 'Item to be Returned' is picked up
The item you wish to return will be picked up from your doorstep.

3. Replacement/Refund Initiated
Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.

Important:
Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.

Hassle-free Returns:
We try our best to offer you a hassle-free returns experience.

  • Returns including all replacements/pickups are done free of cost
  • In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account
  • We strive to ease the pickup process for you in case of returns
  • In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt

Exceptions:
There are certain scenarios where it is difficult for us to support returns.

  • Return request is made outside the specified time frame. In our case, it is 3 Days from the date of delivery
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Defective/damaged products that are covered under the manufacturer's warranty
  • The Product is damaged due to misuse or Incidental damage due to malfunctioning of product
  • Products with tampered or missing serial numbers
  • Fragile items, hygiene related items


What is SalaamUAE's Returns policy?

At SalaamUAE, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with the displayed product mismatched with your order delivered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the products.

We assure you that all products sold on SalaamUAE are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

All this is backed by the 3 Day Return policy from the date of delivery.


The Seller has declined my request. What can I do?

In case the seller declines a return request and you are unconvinced with the reason provided, you can write to us to at [email protected]

You can file a dispute 20 days from the date of delivery. SalaamUAE mediates buyer-seller disputes on a case-by-case basis.

SalaamUAE Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.


What is SalaamUAE Buyer Protection?

SalaamUAE Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at [email protected] in case you want to raise a dispute. SalaamUAE looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from SalaamUAE for settling the dispute.


When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame. In our case, it is 3 Days from the date of delivery
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Defective products which are covered under the manufacturer's warranty
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Fragile items, hygiene related items


Can I return part of my order?

Yes, a return can be created at the item level and if you have ordered multiple items, you can initiate a return for a partial quantity.


When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

  • Seller received the returned product in proper condition and agreed to refund
  • In-line with Buyer Protection, when a dispute has been ruled in your favor

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.


What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a return, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

  • We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
  • In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
  • Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
  • Mention the Return ID on the package so that we can acknowledge your return
  • Please mention Seller's address as specified in the email notification sent to you
  • Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund will be initiated as soon as Seller receives the product from you.